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Monitoring |
Remote |
Complete |
| MONITOR |
| 24x7 network monitoring and alerting |
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| 24x7 system monitoring and alerting |
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| 24x7 performance monitoring and alerting |
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| 24x7 security log monitoring and alerting |
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| MEASURE |
| Monthly reports |
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| Daily health reports |
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| Software license management |
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| Helpdesk tickets and reports |
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| Asset management |
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| MANAGE |
| Email, help desk, and phone support |
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| Remote support |
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| Patch and update management - server |
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| Patch and update management - workstations |
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| Discounts on additional services |
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| Technology planning and strategy |
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| Disaster recovery planning |
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| Vendor meetings |
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| Annual budget meeting |
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| Scheduled on-site service |
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| Spam and virus email protection |
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| Email server attack prevention |
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| Inbound email scanning |
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| Outbound email scanning |
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Monitoring only